Professionalism on Display

5/4/2018 (Permalink)

"Your staff's professionalism in determining what needed to be done and her explanation to me is why I chose SERVPRO to do the work in my house. She and her team were fantastic throughout the entire job".

Comments you never get tired of hearing. From beginning to end the customer is dealing with an issue they may have never had to deal with in their life. They are stressed, confused and just want it to go away. 

This is where a well trained professional staff make everyone's life better. Reassurance to the customer is a key factor in making the situation better. 

Water in a basement is never good unless they have a swimming pool. This particular family was dealing with sump pump failure while everyone was at work and school. They ended their day by coming home to a mess. They had been told by friends call SERVPRO and they are glad they did. 

Another "Like it never even happened." success story.