What You Can Expect SERVPRO

4/1/2021 (Permalink)

When your home is on fire or starts filling with floodwater, you don't want to wait long for trained technicians to arrive.  As you know, a quick response is the best way to prevent further damages.  The first 24 hour period after experiencing damages is critical to the well-being of your home. Take a look at what you can expect:

• Within one hour
• Within four hours
• Within eight hours

• The First Hour

A team member from SERVPRO of Vermilion County will call you within an hour after your first request for emergency help.  During that phone call, you'll cover a lot of vital information that helps our team determine which equipment and supplies to have available.  You may discuss safety concerns or how to maintain communication with each other.  If the situation requires, technicians will arrive to cover holes with tarps or board up broken windows and doors.  This emergency response team focuses on preventing further damages with temporary solutions.  Even if repairs don't require a lot of work within the first 24 hour period, technicians will be on-site to verify whether an immediate response is necessary.

• On-Site in Four Hours

Depending on the type of damage and safety concerns, SERVPRO of Vermilion County will arrive at your home ready to thoroughly inspect the damage. During these assessments, technicians can provide estimates regarding the type of repairs necessary and how long the job will take.  They may talk to you about your insurance coverage and direct you to the next steps you should take.  They will take any necessary stabilizing measures needed to prevent further damage.  SERVPRO of Vermilion County is always open and committed to arriving Faster to Any Size Disaster; they'll load up the appropriate equipment and search out the best route to your home.

• Eight Hours After Damages

Within those first hours, after gathering information and making assessments, a restoration representative will communicate with you, to share the information they've gathered, and to go over the plan for getting your home back in shape.  Within the first 24 hour period, you and a team member from SERVPRO of Vermilion County will share a lot of information, go through an onsite home inspection, and put together a plan for restoring your home so that it looks "Like it never even happened."  

Hopefully, your home will never have a fire of water loss.  Should this happen though,  SERVPRO of Vermilion County is here to help!  Call one of our friendly staff today at 217-443-0077 today!  MM